Gucci Client Advisor

Villahermosa • Mexico

Friday, December 19, 2025

Gucci, a beacon of luxury and innovation, is renowned for its modern approach to fashion, embodying the pinnacle of Italian craftsmanship. As part of the Kering Group, Gucci benefits from the support of a global luxury conglomerate, dedicated to nurturing talent and fostering a dynamic workplace environment.

1. Deliver exceptional customer service by greeting, listening, and assisting clients to exceed their needs, while demonstrating comprehensive knowledge of Gucci products and heritage.
2. Advise customers on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury goods.
3. Cultivate and strengthen customer relationships, accommodating diverse nationalities and personalities, ensuring customer comfort.
4. Monitor and update customer information using company CRM tools to retain existing clients and identify new high-potential customers.
5. Facilitate cross-selling and up-selling across all product categories.
6. Achieve individual and store sales goals, contributing to business growth.
7. Promote open communication with team members, demonstrating collaboration and proposing effective solutions.
8. Assist in managing product visual displays in line with Gucci's visual standards.
9. Ensure product replenishment and conduct physical inventory of merchandise.

1. Proven track record of achieving sales targets.
2. Experience in face-to-face customer service, particularly in fashion or retail.

1. Strong business acumen and strategic vision.
2. Excellent communication and interpersonal skills.
3. Ability to multitask in a fast-paced, high-pressure environment.
4. Team-oriented mindset.
5. Fluency in Spanish and English.

Experience in fashion, retail, or related fields, with a focus on customer service.

Gucci offers a stimulating environment with opportunities for learning and growth, emphasizing talent development and internal mobility. Employees are encouraged to reach their full potential in a fulfilling workplace.

Gucci fosters a diverse and inclusive workplace, valuing diversity in all forms, including gender, age, disability, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, Gucci welcomes applications from all qualified candidates.