Gucci Client Advisor

Troy • USA

Saturday, July 26, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. Gucci is renowned for its innovative and progressive approach to fashion, which is reflected in its commitment to providing an inclusive and dynamic workplace for its employees. As an employer, Gucci fosters a culture of creativity and excellence, encouraging its team members to push boundaries and redefine luxury fashion.

1. Achieve or surpass monthly and seasonal individual and store sales targets to enhance and develop the business.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive knowledge of Gucci products, history, and heritage.
3. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
4. Capture meaningful customer data using company tools (CRM) to connect with clients, build relationships, and personalize future client development opportunities.
5. Maintain an active, accurate, and organized client book, regularly contacting clients and providing appropriate follow-up on all sales or client requests.
6. Discuss and advise clients on general trends in the fashion world and developments in the luxury market, showcasing a passion for fashion and luxury products.
7. Collaborate effectively with colleagues to ensure a consistent and exceptional customer experience and contribute to a positive working environment.
8. Uphold security standards within the store to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to maintaining the visual display of all products in accordance with Gucci visual standards.
10. Maintain a neat and organized understock and stock room.
11. Adhere to Gucci image standards and guidelines.
12. Follow all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
3. Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written, with the ability to handle multiple tasks simultaneously.
5. Strong organization and follow-up skills.
6. Accuracy and attention to detail.
7. Team-focused with a desire to collaborate effectively.
8. Ability to work in a fast-moving and dynamic environment.
9. High flexibility and ability to adapt to different customers.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Exceptional customer service skills.
2. Strong sales acumen.
3. Proficiency in CRM tools.
4. Excellent communication and interpersonal skills.
5. Organizational and follow-up skills.
6. Attention to detail.
7. Team collaboration.
8. Adaptability in a dynamic environment.

A minimum of 3 years of experience in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that all employees feel valued and empowered. The company promotes a collaborative and innovative work environment where creativity is encouraged, and every team member is seen as an owner, contributing to the brand's success.