Gucci Client Advisor

Toronto • Canada

Friday, June 27, 2025

Gucci, a distinguished name in the luxury fashion industry, operates under the prestigious Kering Group, renowned for its portfolio of iconic brands. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and innovation thrive.

1. Engage proactively with clients to establish strong, lasting relationships, ensuring they feel valued and at ease from the first interaction.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Build rapport by understanding client needs and aspirations, exceeding expectations through exceptional service.
4. Expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to enhance the client experience, ensuring it is seamless and relevant.
6. Gather meaningful client information to tailor services to individual preferences.
7. Provide clients with insights on local lifestyle trends to enrich their experience.
8. Drive sales results by monitoring KPIs and maximizing selling opportunities both in-store and remotely.
9. Offer exceptional client experiences through hospitality, luxury gestures, and product rituals.
10. Employ effective selling techniques to drive sales and maintain a client-centric approach.
11. Promote virtual appointments and distance sales to create new selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective across all transactions, ensuring a positive client experience.
13. Guide clients in making informed purchasing decisions through expert product knowledge and styling advice.
14. Participate in store operations, including stock maintenance and inventory management.
15. Adhere to company policies and procedures, focusing on loss prevention and operational excellence.
16. Ensure accurate processing of POS transactions and capture of client information.
17. Contribute to the visual display of products in accordance with Gucci standards.
18. Follow company grooming guidelines and maintain optimal product levels on the sales floor.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results while building lasting relationships.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail schedules, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client-focused attitude.
7. Adaptability to different clients and complex situations.
8. Strong communication skills.
9. Ability to thrive in a fast-paced, dynamic environment.
10. Proper work authorization to work in Canada.

1. Client relationship management
2. Sales and negotiation
3. Product knowledge
4. Communication
5. Adaptability
6. Team collaboration
7. Problem-solving
8. Technology utilization
9. Time management

A minimum of 2 years in luxury fashion sales or a similar customer service role, demonstrating a successful track record.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment process. Employees benefit from being part of a community passionate about innovation in fashion.

Gucci fosters a community of 'Dream-makers' united by a passion for breaking new ground in the fashion world. The workplace culture emphasizes inclusivity, creativity, and collaboration, encouraging employees to contribute to the brand's legacy of excellence.