Gucci Client Advisor

Toronto • Canada

Thursday, June 26, 2025

Gucci, a renowned name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci offers a dynamic and inclusive work environment that fosters creativity and innovation, providing employees with opportunities to excel and grow within the luxury retail industry.

1. Engage proactively and establish strong relationships with clients, ensuring they feel valued and at ease from the first point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Leverage in-store technology to ensure a smooth and pleasant client experience.
6. Collect meaningful client information to customize services and enhance the client journey.
7. Provide insights on local lifestyle trends to add value to the client's experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through hospitality, luxury gestures, and product rituals.
10. Use effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for transactions critical to a positive client experience.
13. Guide clients to make informed purchasing decisions.
14. Foster open and constructive communication with team members, proposing effective solutions.
15. Engage with clients using storytelling and expert product knowledge to assist in purchasing decisions.
16. Attend trainings to gain insights on product knowledge and fashion trends.
17. Embody Gucci's philosophy and values with enthusiasm.
18. Participate in store operations such as stock maintenance and inventories.
19. Adhere to policies focusing on loss prevention and operational excellence.
20. Process POS transactions accurately and uphold visual display standards.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-paced and dynamic environment.

1. Client relationship management
2. Sales excellence
3. Product knowledge
4. Communication
5. Adaptability
6. Team collaboration
7. Operational excellence

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates requiring assistance during the application and interview process.

Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence in the fashion industry. The workplace culture is inclusive, dynamic, and supportive, encouraging employees to break new ground and excel in their careers.