Gucci Client Advisor

Toronto • Canada

Thursday, June 26, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment that fosters creativity and growth. As an employer, Gucci is committed to nurturing talent and providing opportunities for professional development.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to ensure a seamless client experience.
6. Collect and utilize meaningful client information to tailor services.
7. Provide clients with insights on local lifestyle trends to enhance their experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through hospitality and luxury gestures.
10. Use effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions.
13. Guide clients in making informed purchasing decisions.
14. Foster open communication and collaboration with team members.
15. Engage clients with storytelling and expert product knowledge.
16. Attend training sessions to gain insights on product knowledge.
17. Stay updated on fashion trends and competitors to provide the best solutions for clients.
18. Embody Gucci's philosophy and values with enthusiasm.
19. Participate in store operations such as stock maintenance and inventory.
20. Adhere to policies and procedures with a focus on loss prevention.
21. Process POS transactions accurately and ensure client information capture.
22. Uphold visual display standards and follow grooming guidelines.
23. Ensure optimal product levels on the sales floor.
24. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with an excellent track record.
2. Proven ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail schedules including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-paced and dynamic environment.

1. Client relationship management
2. Sales and negotiation
3. Product knowledge
4. Communication
5. Adaptability
6. Team collaboration
7. Commercial awareness

A minimum of 2 years in luxury fashion sales or a similar customer service role, with a proven track record of achieving sales targets and building client relationships.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees. The company is committed to creating a supportive work environment that encourages professional growth and development.

Gucci fosters a community of passionate individuals dedicated to breaking new ground in the fashion industry. The workplace culture is inclusive, dynamic, and supportive, encouraging creativity and collaboration among its employees.