Gucci Client Advisor

Toronto • Canada

Friday, February 7, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive workplace where creativity and collaboration are at the forefront. Employees are encouraged to embody the brand's values and contribute to its legacy of excellence.

1. Engage proactively with clients to establish strong, lasting relationships, ensuring they feel valued from the initial point of contact.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Identify client needs and aspirations to create meaningful connections and exceed expectations.
4. Expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to enhance the client experience.
6. Gather and analyze client information to tailor services to individual preferences.
7. Provide clients with insights into local lifestyle trends to enrich their experience.
8. Drive sales results by monitoring KPIs and maximizing selling opportunities both in-store and remotely.
9. Offer exceptional client experiences through luxury gestures and product rituals.
10. Employ effective selling techniques to match products to client needs and utilize cross and upselling strategies.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective across all transactions to ensure a positive client experience.
13. Guide clients in making informed purchasing decisions.
14. Collaborate with team members to foster open communication and propose effective solutions.
15. Engage clients with storytelling and expert product knowledge to assist in purchasing decisions.
16. Stay informed on fashion trends and competitors to offer the best solutions to clients.
17. Participate in store operations, including stock maintenance and inventory management.
18. Adhere to company policies with a focus on loss prevention and operational excellence.
19. Ensure accurate processing of POS transactions and client information capture.
20. Uphold Gucci's visual standards in product displays.
21. Follow company grooming guidelines and maintain optimal product levels on the sales floor.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail schedules, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client-focused attitude.
7. Adaptability to different clients and complex situations.
8. Strong communication skills.
9. Ability to thrive in a fast-paced environment.

1. Client relationship management
2. Sales and upselling techniques
3. Product knowledge and storytelling
4. Communication and collaboration
5. Adaptability and problem-solving
6. Operational excellence

A minimum of 2 years in luxury fashion sales or a similar customer service role, demonstrating a successful track record.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment lifecycle. Employees are part of a community that values diversity and collaboration, fostering personal and professional growth.

Gucci fosters a culture of inclusivity, respect, and responsibility, where diversity in thought and background enhances creativity and problem-solving. The workplace is characterized by honesty, transparency, and integrity, promoting a collaborative environment where employees are empowered to express their uniqueness and grow continuously.