Gucci Client Advisor

Toronto • Canada

Tuesday, February 4, 2025

Gucci, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering an environment that champions creativity, innovation, and inclusivity. The brand is committed to nurturing talent and providing opportunities for professional growth within a dynamic and collaborative setting.

1. Engage proactively with clients to establish and nurture strong relationships, ensuring they feel valued and at ease from the initial point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations with generosity.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Leverage in-store technology to enhance the client experience, ensuring it is smooth and relevant.
6. Collect and utilize meaningful client information to tailor services to individual preferences.
7. Provide clients with insights on local lifestyle trends to add value to their experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Promote virtual appointments and distance sales to create additional selling opportunities.
10. Maintain a 'One-Gucci-Client' perspective across all transactions to ensure a positive client experience.
11. Engage clients with storytelling and expert product knowledge to assist in informed purchasing decisions.
12. Participate actively in store operations, including stock maintenance and inventory management.
13. Adhere to all policies and procedures, focusing on loss prevention and operational excellence.
14. Contribute to the visual display of products in accordance with Gucci standards.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.

1. Excellent commercial awareness and client attitude.
2. Strong communication skills.
3. Ability to adapt to different clients and complex situations.
4. Capability to work in a fast-paced and dynamic environment.

A minimum of two years in luxury fashion sales or a similar customer service role, demonstrating an excellent track record.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values diversity and inclusivity.

Gucci's workplace culture is defined by its commitment to inclusivity, respect, responsibility, and trustworthiness. The brand fosters an environment where diversity in thought, background, and skills is celebrated, and where personal and professional growth is encouraged through thoughtfulness and accountability.