Gucci Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative design and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment that fosters creativity and growth. As an employer, Gucci is committed to nurturing talent and providing opportunities for professional development within the luxury retail sector.

1. Meet and exceed commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), cross-selling, and conversion rates.
2. Cultivate and expand a loyal clientele through proactive engagement and personalized service.
3. Deliver exemplary client service in alignment with Gucci's service standards, ensuring consistent communication and follow-up on client inquiries and after-sales services.
4. Collaborate with the Visual Merchandising team to ensure store displays align with worldwide visual guidelines.
5. Engage in continuous learning to maintain product knowledge and stay informed about best sellers, new arrivals, and category information.
6. Support back-of-house operations, including cashiering, inventory management, and stock replenishment.
7. Adhere to Workplace Health and Safety policies, reporting incidents and hazards as required.
8. Utilize company tools and applications effectively to enhance business operations.
9. Participate actively in company platforms and adhere to all Standard Operating Procedures (SOPs) and company policies.

1. Previous experience in a similar role within a high-volume retail or service-based industry, preferably in the luxury sector.
2. Customer service-oriented with a strong drive to meet and exceed sales targets and KPIs.
3. Ability to thrive in a dynamic, high-volume environment.
4. Strong time management and prioritization skills.
5. Attention to detail and a professional work ethic.

1. Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
2. Exceptional written and verbal communication skills.
3. Adept at using and learning new technologies.

Experience in luxury retail or a high-volume service industry, with a proven track record of achieving sales targets and delivering exceptional customer service.

Gucci offers a comprehensive benefits package, including opportunities for professional development, a supportive work environment, and access to exclusive Gucci and Kering employee programs.

Gucci fosters a vibrant and inclusive workplace culture that emphasizes creativity, collaboration, and excellence. Employees are encouraged to express their individuality while working towards common goals, ensuring a dynamic and rewarding work experience.