Gucci Client Advisor

Gucci, a distinguished name in luxury fashion, is part of the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering an environment that champions creativity, innovation, and inclusivity, offering employees the opportunity to be part of a brand that is synonymous with elegance and sophistication.

1. Achieve or surpass individual and store sales targets to drive business growth.
2. Deliver exceptional customer service, exceeding client expectations with comprehensive product knowledge and adherence to Gucci's selling ceremony.
3. Meet individual KPI goals by maintaining high customer service standards and quality sales.
4. Collect and utilize customer data for relationship building and personalized client development.
5. Maintain an organized client book for regular client contact and follow-up.
6. Provide fashion and luxury market insights to clients, demonstrating passion for the industry.
7. Collaborate with colleagues to ensure a consistent, exceptional client experience and positive work environment.
8. Uphold security standards to protect customers, staff, and merchandise.
9. Ensure visual display standards are met according to Gucci guidelines.
10. Maintain organized stock and understock areas.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven track record of exceeding sales targets and building lasting client relationships.
4. Excellent oral and written communication skills.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to thrive in a fast-paced, dynamic environment.
9. Flexibility to adapt to diverse customer needs.
10. Availability to work flexible schedules, including evenings, weekends, and holidays.

1. Client-centric mindset with a focus on delivering exceptional service.
2. Ability to work collaboratively in a flat, connected, and fast-paced environment.
3. Innovative problem-solving skills.
4. Ownership mentality in actions and behaviors.
5. Ability to build trust-based relationships and encourage collaboration.
6. Empowerment and encouragement of self-expression among colleagues.
7. Commitment to continuous learning and feedback.
8. Coaching and talent development skills.

3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees. The company fosters a collaborative and innovative work environment.

Gucci is committed to creating a community of individuals united by a passion for breaking new ground in the fashion industry. The workplace culture emphasizes inclusivity, creativity, and continuous learning, encouraging employees to express their uniqueness and contribute to the brand's legacy.