Gucci Client Advisor

Short Hills • USA

Thursday, February 20, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in luxury apparel and accessories. As an employer, Gucci is committed to fostering an inclusive and dynamic work environment where creativity and innovation are at the forefront. Employees are encouraged to embody the brand's rich heritage while contributing to its modern evolution.

1. Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize client interactions.
5. Maintain an organized client book, ensuring regular client contact and follow-up.
6. Advise clients on fashion trends and luxury market developments.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to protect customers, colleagues, and merchandise.
9. Contribute to maintaining visual display standards in accordance with Gucci guidelines.
10. Ensure a neat and organized stockroom.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to exceed sales targets and build lasting client relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to thrive in a fast-paced environment.
9. Flexible schedule availability, including evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative working approach
3. Creative problem-solving
4. Accountability and performance-driven
5. Adaptability and flexibility
6. Relationship building
7. Empowerment and coaching
8. Continuous learning

A minimum of 3 years in luxury fashion sales or a comparable customer service environment is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their individuality while working collaboratively. The brand values creativity, innovation, and a relentless pursuit of excellence, creating an environment where everyone is empowered to contribute to Gucci's legacy.