Gucci Client Advisor

Serravalle Scrivia • Italy

Monday, July 21, 2025

Gucci, a beacon of luxury and innovation, is renowned for its modern approach to fashion, redefining opulence for the contemporary era. As a part of the esteemed Kering Group, Gucci stands at the forefront of the luxury fashion industry, celebrated for its eclectic and romantic designs that epitomize the pinnacle of Italian craftsmanship. The Kering Group is a global leader in apparel and accessories, boasting a portfolio of powerful luxury, sport, and lifestyle brands.

1. Provide exemplary customer service by adhering to the Gucci selling ceremony, ensuring customer needs and expectations are met.
2. Demonstrate exceptional product knowledge and communicate the brand's history and heritage to enhance customer experience.
3. Facilitate cross-selling and up-selling across all product categories to maximize sales opportunities.
4. Engage with clients to discuss fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Build and nurture customer relationships, catering to diverse nationalities and personalities, ensuring customer comfort and satisfaction.
6. Maintain and update customer information using company CRM tools to retain existing customers and identify new high-potential clients.
7. Achieve individual and store sales goals, contributing to business development and growth.
8. Promote open communication and collaboration with team members, offering constructive solutions.
9. Assist in managing product visual displays in accordance with Gucci's visual standards.
10. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies and procedures.
11. Oversee product replenishment and conduct physical inventory checks.
12. Adhere to company grooming standards in line with Gucci's policies.

1. Proven experience in a similar role within the fashion retail sector.
2. Demonstrated ability to achieve and exceed individual and store results.

1. Deep passion for fashion and luxury.
2. Excellent commercial awareness and customer orientation.
3. High adaptability and flexibility in customer interactions.
4. Strong team-player mentality.
5. Exceptional communication skills.
6. Ability to thrive in a fast-paced and dynamic environment.
7. Comprehensive knowledge of luxury products.
8. Fluency in Italian and English.

Previous experience in a similar capacity within the fashion retail industry is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within a prestigious global luxury brand.

Gucci fosters a culture of innovation, creativity, and collaboration, encouraging employees to express their individuality while contributing to the brand's legacy of excellence. The workplace is vibrant and dynamic, reflecting the brand's commitment to quality and craftsmanship.