Gucci Client Advisor

Gucci is a globally recognised luxury fashion house and a leading label within the Kering group. The brand is known for its strong heritage, progressive creative direction and commitment to craftsmanship; as an employer it expects exacting standards of client service, visual excellence and product knowledge across a diverse, international retail network.

1. Act as a brand ambassador, delivering Gucci’s selling ceremony from greeting to close and communicating the house’s philosophy and heritage to clients.
2. Deliver exceptional personalised service by demonstrating deep product knowledge and anticipating client needs to exceed expectations.
3. Develop and maintain relationships through clienteling and CRM: identify client preferences, update records and proactively engage to drive loyalty and repeat business.
4. Increase sales through targeted cross-selling and upselling while consistently achieving personal and store targets.
5. Curate and maintain visual merchandising in accordance with Gucci visual guidelines to preserve the boutique environment.
6. Maintain accurate stock levels and housekeeping for sales floor and back stock, following company policies and procedures.
7. Adhere to Gucci grooming and presentation standards and contribute positively to team dynamics in a fast-paced retail environment.

1. Customer-centric mindset with proven ability to adapt to varied clienteles.
2. Excellent verbal communication and interpersonal skills.
3. High ethical standards, reliability and sense of responsibility.
4. Strong team player with collaborative approach to achieving store objectives.
5. Ability to perform effectively in a fast-paced, dynamic retail environment.
6. Previous experience in luxury, retail, fashion or service environments preferred.
7. Foreign language ability is an advantage.

1. Selling ceremony (greeting-to-close sales process)
2. Clienteling
3. Cross-selling
4. Upselling
5. CRM (client record management)
6. Visual merchandising
7. Product knowledge
8. Customer service
9. Teamwork

Prior experience in retail or luxury environments is preferred; demonstrable clienteling or direct sales experience in fashion or luxury goods is advantageous.

High school diploma or equivalent required; tertiary studies in fashion, retail, marketing or a related field are advantageous.

Gucci cultivates a creative, heritage-driven workplace that balances tradition with contemporary innovation. The retail culture emphasises impeccable client service, attention to visual and product detail, and collaboration across an international, multidisciplinary team.