Gucci Client Advisor

São Paulo Brazil

Monday, January 20, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the illustrious Kering Group, known for its commitment to creativity and sustainable innovation. As an employer, Gucci offers a dynamic environment where passion for fashion and excellence in service are paramount. Employees are encouraged to embody the brand's rich heritage while contributing to its modern evolution.

1. Deliver exceptional customer service by adhering to the Gucci selling ceremony.
2. Demonstrate comprehensive knowledge of Gucci products, history, and heritage to assist customers effectively.
3. Facilitate cross-selling and up-selling across all product categories.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for the industry.
5. Cultivate and strengthen customer relationships, accommodating diverse nationalities and personalities.
6. Maintain and update customer information using CRM tools to retain existing clients and identify potential new ones.
7. Achieve individual and store sales goals to drive business growth.
8. Promote open communication and collaboration with team members, offering constructive solutions.
9. Manage visual merchandising in line with Gucci's visual standards.
10. Ensure store maintenance and product availability on the sales floor, adhering to corporate policies.
11. Oversee product replenishment and inventory management.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within the fashion retail sector.
2. Demonstrated ability to achieve and exceed sales targets.
3. Strong passion for fashion and luxury goods.
4. Excellent commercial awareness and customer-focused attitude.
5. High adaptability to diverse customer needs.
6. Team-oriented mindset.

1. Strong communication skills.
2. Ability to thrive in a fast-paced, dynamic environment.
3. In-depth knowledge of luxury products.

Previous experience in a comparable position within the fashion retail industry is required.

Employees enjoy a vibrant work environment with opportunities for professional growth and development, along with access to exclusive Gucci events and product discounts.

Gucci fosters a culture of innovation and inclusivity, where employees are encouraged to express their creativity and individuality. The brand values diversity and promotes a collaborative atmosphere that supports personal and professional growth.