Gucci Client Advisor

Santa Clara • USA

Tuesday, September 23, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Gucci is celebrated for its innovative designs and commitment to quality. As an employer, Gucci offers a dynamic and inclusive environment where creativity and collaboration are at the forefront, providing employees the opportunity to contribute to the brand's legacy while growing professionally.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact.
2. Deliver a personalized, client-centric experience to foster brand loyalty and drive repeat business.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to enhance the client experience.
6. Collect and analyze client information to tailor services to their preferences.
7. Provide clients with insights on local lifestyle trends to add value to their experience.
8. Drive sales results by monitoring KPIs and maximizing selling opportunities both in-store and remotely.
9. Provide exceptional client experiences through luxury gestures and product rituals.
10. Use effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create new selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for transactions critical to client satisfaction.
13. Guide clients in making informed purchasing decisions.
14. Foster open communication with team members and propose effective solutions.
15. Engage clients with storytelling and expert product knowledge to assist in purchasing decisions.
16. Attend trainings to gain insights on product knowledge and fashion trends.
17. Participate in store operations such as stock maintenance and inventory management.
18. Adhere to policies and procedures focusing on loss prevention and operational excellence.
19. Process POS transactions accurately and maintain client information.
20. Uphold visual display standards according to Gucci's guidelines.
21. Manage general store administration and functionality.

1. 2+ years of experience in luxury fashion sales or a similar customer service role.
2. Proven ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail schedules, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.

1. Strong communication skills.
2. Ability to adapt to different clients and complex situations.
3. Capability to work in a fast-paced and dynamic environment.

A minimum of 2 years in luxury fashion sales or a similar customer service role, with a proven track record of success.

Base salary range of $17.75 USD to $18.75 USD per hour, with eligibility for an employee benefits program and incentive program.

Benefits include medical, dental, vision, paid time off (PTO), and 401K.

Gucci fosters a culture of inclusivity and accessibility, emphasizing diversity in thought, background, and skills. The brand values respect, responsibility, and trustworthiness, creating an environment where personal and professional growth thrives.