Gucci Client Advisor

Santa Clara • USA

Tuesday, June 3, 2025

Gucci, a prestigious name in luxury fashion, operates under the umbrella of Kering, a global leader in apparel and accessories. Gucci is renowned for its innovative designs and commitment to quality, making it a coveted employer for those passionate about the fashion industry. As part of Kering, Gucci offers a dynamic work environment that values creativity, diversity, and sustainability.

1. Achieve or surpass monthly and seasonal individual and store sales targets, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage meaningful customer data using CRM tools to foster client relationships and personalize future interactions.
5. Maintain an organized client book, regularly contacting clients and providing follow-up on sales or requests.
6. Stay informed about fashion trends and luxury market developments to advise clients effectively.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Ensure store security standards are upheld to protect customers, colleagues, and merchandise.
9. Support the visual display of products in line with Gucci's visual standards.
10. Maintain a tidy and organized stock room.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.

1. Proven ability to exceed individual and store sales targets and build lasting customer relationships.
2. Excellent oral and written communication skills with the ability to multitask.
3. Strong organizational and follow-up skills.
4. Attention to detail and accuracy.
5. Team-oriented with a collaborative approach.
6. Adaptability to a fast-paced and dynamic environment.
7. Flexibility to work evenings, weekends, and holidays as needed.

A minimum of 3 years in luxury fashion sales or a comparable customer service setting is required.

Bachelor’s Degree preferred.

The base salary range is estimated between $17.75/hr USD to $18/hr USD, depending on experience and location.

Benefits include medical, dental, vision, paid time off, and a 401K plan. Eligible employees may also participate in an incentive program based on individual and organizational performance.

Gucci fosters a culture of inclusivity, creativity, and collaboration. The company encourages a client-centric approach and values innovation and ownership among its employees. As part of the Kering group, Gucci is committed to sustainability and diversity.