Gucci Client Advisor

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where employees are encouraged to excel and grow. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that all employees feel valued and empowered.

1. Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from the first point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by discovering their needs and aspirations, exceeding their expectations.
4. Develop client base by recruiting new clients and nurturing existing ones.
5. Leverage in-store technology to ensure a smooth, pleasant, and relevant client experience.
6. Collect meaningful client information to customize services provided.
7. Provide insights on local lifestyle trends to enhance the client's experience.
8. Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experience with a focus on hospitality and luxury gestures.
10. Use effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions.
13. Guide clients to make informed purchasing decisions.
14. Foster open and constructive communication with team members.
15. Engage with clients using storytelling and expert product knowledge.
16. Attend trainings to gain insights on product knowledge.
17. Stay updated on fashion trends and competitors to offer the best solutions for clients.
18. Embody Gucci's philosophy, values, and lifestyle with enthusiasm.
19. Participate in store operations such as stock maintenance and inventories.
20. Adhere to policies and procedures with a focus on loss prevention and operational excellence.
21. Process all POS transactions accurately and ensure accurate capture of client information.
22. Contribute to upholding the visual display of products following Gucci standards.
23. Follow grooming guidelines according to Gucci standards and policies.
24. Ensure optimal levels of products on the sales floor in line with corporate policies.
25. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with an excellent track record.
2. Proven ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and ability to adapt to different clients and complex situations.

1. Strong communication skills.
2. Ability to work in a fast-moving and dynamic environment.

2+ years of experience in luxury fashion sales or a similar customer service setting.

A reasonable estimate of the current base salary range is $16.50 USD/hour.

Eligible employees may participate in an employee benefits program and an incentive program, which includes medical, dental, vision, paid time off (PTO), and 401K.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to break new ground in the fashion world. The company values diversity and aims to create a community of passionate individuals united by a shared vision.