Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive workplace where creativity and diversity are celebrated. As an employer, Gucci is committed to fostering a culture of excellence and providing opportunities for professional growth.

1. Achieve or surpass individual and store sales targets on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage meaningful customer data using CRM tools to build relationships and personalize client interactions.
5. Maintain an organized client book, regularly contacting clients and providing follow-up on sales or requests.
6. Discuss fashion trends and developments in the luxury market with clients, showcasing passion for fashion.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Uphold security standards within the store to ensure the safety of customers, colleagues, and merchandise.
9. Maintain visual display standards in accordance with Gucci guidelines.
10. Organize and manage stock room and understock areas.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to exceed sales targets and build lasting relationships.
4. Excellent oral and written communication skills.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative mindset.
8. Ability to thrive in a dynamic and fast-paced environment.
9. Flexibility to adapt to different customer needs.
10. Willingness to work flexible hours, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and KPI achievement
3. Product knowledge
4. CRM proficiency
5. Organizational skills
6. Communication skills
7. Team collaboration
8. Adaptability
9. Fashion trend awareness

A minimum of 3 years in luxury fashion sales or a related customer service environment is required.

Bachelor’s Degree preferred.

The base salary range for this position in California is estimated to be between $17.25 USD and $18.00 USD per hour.

Eligible employees may participate in a comprehensive benefits package, including medical, dental, vision, paid time off, and a 401K plan. An incentive program is also available, contingent on individual and organizational performance.

Gucci fosters a culture of inclusivity and accessibility, emphasizing a client-centric approach and innovative thinking. Employees are encouraged to be creative, collaborative, and to take ownership of their roles, contributing to a vibrant and dynamic workplace.