Gucci Client Advisor

San Antonio • USA

Thursday, January 16, 2025

Gucci, a renowned name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most imaginative and sustainable manner. Gucci, known for its innovative and progressive approach, is committed to redefining luxury for the 21st century, further enhancing its reputation as a leading fashion house.

1. Achieve or exceed monthly and seasonal sales goals for both individual and store performance.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and utilize customer data to build relationships and personalize future client interactions.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing passion for fashion.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to maintaining visual display standards according to Gucci guidelines.
10. Organize and maintain stock rooms and adhere to Gucci image standards.
11. Follow all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a customer service role.
3. Proven ability to drive sales and build lasting customer relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with collaborative skills.
8. Ability to work in a fast-paced environment.
9. Flexibility to work evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and KPI achievement
3. Product knowledge
4. Data management and CRM
5. Organizational skills
6. Communication skills
7. Team collaboration
8. Adaptability
9. Fashion trend awareness

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within the luxury fashion industry.

Gucci fosters a culture of inclusivity and accessibility, encouraging creativity and innovation. The brand values collaboration and empowers employees to express their uniqueness, contributing to a dynamic and inspiring work environment.