Gucci Client Advisor

Roseville • USA

Friday, February 7, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity, innovation, and inclusivity. The brand is dedicated to providing an inspiring work environment where employees can thrive and contribute to the brand's legacy of excellence.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Leverage in-store technology to ensure a seamless and relevant client experience.
6. Collect meaningful client information to customize services and enhance the client journey.
7. Provide insights on local lifestyle trends to add value to the client's experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through luxury gestures and product rituals.
10. Use effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions to ensure a positive client experience.
13. Guide clients in making informed purchasing decisions through storytelling and expert product knowledge.
14. Participate actively in store operations, including stock maintenance and inventory management.
15. Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
16. Contribute to upholding the visual display of products according to Gucci standards.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-paced and dynamic environment.

1. Proficient in client relationship management.
2. Expertise in luxury sales techniques.
3. Strong communication and interpersonal skills.
4. Ability to adapt to diverse client needs.
5. Knowledge of fashion trends and competitor analysis.
6. Proficiency in using in-store technology for client engagement.

A minimum of 2 years in luxury fashion sales or a similar customer service role, demonstrating an excellent track record.

A reasonable estimate of the current base salary range is $16.50/hour USD to $18.25/hour USD.

Medical, Dental, Vision, Paid Time Off (PTO), 401K, and eligibility for an incentive program based on individual and organizational performance.

Gucci fosters a culture of inclusivity, creativity, and innovation. The brand values diversity in thought, background, and skills, enhancing the capacity to create, collaborate, and solve problems. Gucci is committed to providing a supportive environment where employees can grow personally and professionally.