Gucci Client Advisor

Rio de Janeiro • Brazil

Friday, January 3, 2025

Gucci, a renowned name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most imaginative and sustainable manner. Gucci is celebrated for its Italian craftsmanship, innovative designs, and commitment to quality, making it a prestigious employer in the fashion industry.

1. Provide exceptional customer service by adhering to the Gucci selling ceremony, greeting, listening, and assisting customers to exceed their needs.
2. Demonstrate comprehensive knowledge of Gucci products, history, and heritage to enhance customer experience.
3. Facilitate cross and up-selling across all product categories.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Build and strengthen customer relationships, accommodating diverse nationalities and personalities.
6. Monitor and update customer information using CRM tools to retain existing customers and identify new high-potential clients.
7. Achieve individual and store goals to enhance and develop the business.
8. Foster open communication with team members, collaborating to propose effective solutions.
9. Manage product visual displays in line with Gucci's visual standards.
10. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
11. Oversee product replenishment and conduct physical inventory of merchandise.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to drive and exceed individual and store results.

1. Deep passion for fashion and luxury.
2. Excellent commercial awareness and customer service attitude.
3. High flexibility and adaptability to different customers.
4. Team-player mentality.
5. Strong communication skills.
6. Ability to work in a fast-paced and dynamic environment.
7. Knowledge of luxury products.

Proven experience in a similar role within fashion retail companies is required.

Employees enjoy a dynamic work environment, opportunities for career advancement, and the prestige of working with a leading luxury brand.

Gucci fosters a culture of creativity, innovation, and inclusivity, encouraging employees to express their individuality while working collaboratively. The brand values sustainability and excellence, creating an inspiring workplace for fashion enthusiasts.