Gucci Client Advisor

Portland • USA

Tuesday, February 11, 2025

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Gucci offers a dynamic environment where creativity and passion are at the forefront, fostering a community of individuals dedicated to pushing the boundaries of fashion and style.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Leverage in-store technology to ensure a seamless and relevant client experience.
6. Collect meaningful client information to customize services.
7. Provide insights on local lifestyle trends to enhance the client experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experience through luxury gestures and product rituals.
10. Use effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for transactions critical to a positive client experience.
13. Guide clients to make informed purchasing decisions.
14. Foster open and constructive communication with team members.
15. Engage clients using storytelling and expert product knowledge.
16. Attend trainings to gain insights on product knowledge.
17. Stay updated on fashion trends and competitors to provide optimal solutions for clients.
18. Participate in store operations such as stock maintenance and inventories.
19. Adhere to policies and procedures with a focus on loss prevention and operational excellence.
20. Process POS transactions and ensure accurate capture of client information.
21. Uphold the visual display of products following Gucci standards.
22. Follow company grooming guidelines and ensure optimal product levels on the sales floor.
23. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-moving and dynamic environment.

1. Client engagement and relationship building
2. Sales and negotiation
3. Product knowledge and storytelling
4. Communication and collaboration
5. Adaptability and flexibility
6. Operational excellence

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

Gucci offers a culture of inclusivity and accessibility, providing opportunities for personal and professional growth within the luxury fashion industry.

Gucci fosters a community united by a passion for innovation and excellence in the fashion world. The brand values inclusivity, respect, responsibility, and trustworthiness, creating an environment where diversity in thought and background enhances creativity and collaboration.