Gucci Client Advisor

Paramus • USA

Friday, March 7, 2025

Gucci, a renowned name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative designs and Italian craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity, accessibility, and professional growth.

1. Achieve or exceed monthly and seasonal individual and store sales targets to enhance business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge, including Gucci's history and heritage.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and utilize meaningful customer data to build relationships and personalize future client interactions.
5. Maintain an organized client book, regularly contacting clients and providing follow-up on sales or client requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience, contributing to a positive work environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to maintaining visual display standards in accordance with Gucci's guidelines.
10. Ensure a neat and organized stock room and understock area.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or a similar customer service role.
3. Proven ability to exceed individual and store sales results and build lasting client relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative mindset.
8. Ability to work in a fast-paced and dynamic environment.
9. Flexibility to adapt to different customer needs.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative working approach
3. Innovative problem-solving
4. Accountability and performance-driven
5. Agility and adaptability
6. Relationship building
7. Empowerment and coaching
8. Continuous learning and feedback

A minimum of 3 years in luxury fashion sales or a customer service role within a similar environment.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates requiring assistance during the application and interview process.

Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence in the fashion industry. The work environment is dynamic, promoting creativity and collaboration, with a strong emphasis on inclusivity and accessibility.