Gucci Client Advisor

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and innovation, providing employees with opportunities to grow and excel in a dynamic environment.

1. Achieve or exceed monthly and seasonal individual and store sales goals.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals by maintaining high standards of customer service and sales quality.
4. Capture and manage meaningful customer data using CRM tools for relationship building and client development.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Advise clients on fashion trends and developments in the luxury market.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to maintaining the visual display of products according to Gucci standards.
10. Maintain a neat and organized stockroom.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience.
3. Proven ability to exceed sales targets and build lasting customer relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative spirit.
8. Ability to work in a fast-paced environment.
9. Flexibility to adapt to different customer needs.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Exceptional customer service skills.
2. Strong sales acumen.
3. Proficiency in CRM systems.
4. Excellent communication and interpersonal skills.
5. Organizational and multitasking abilities.
6. Attention to detail.
7. Team collaboration.
8. Adaptability and flexibility.

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within the Kering Group.

Gucci promotes a culture of inclusivity, creativity, and innovation. The workplace is dynamic and fast-paced, encouraging employees to be radically client-centric, collaborative, and relentlessly creative. Gucci values each employee's uniqueness and fosters an environment where everyone is empowered to contribute to the brand's success.