Gucci Client Advisor

North York • Canada

Tuesday, April 1, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and passion are highly valued. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive atmosphere for all employees.

1. Achieve or surpass individual and store sales targets on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and utilize customer data to build relationships and personalize client development opportunities.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Discuss fashion trends and developments in the luxury market with clients, showcasing passion for fashion.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold visual display standards in accordance with Gucci guidelines.
10. Maintain an organized stock room and adhere to Gucci image standards.
11. Follow all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to achieve individual and store results and build lasting customer relationships.

1. Excellent oral and written communication skills.
2. Strong organizational and follow-up skills.
3. Attention to detail and accuracy.
4. Team-focused with effective collaboration skills.
5. Ability to work in a dynamic environment.
6. Flexibility to adapt to different customers.
7. Ability to work a flexible schedule, including evenings, weekends, and holidays.

A minimum of 3 years of experience in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Gucci fosters a client-centric culture that values creativity, collaboration, and innovation. Employees are encouraged to take ownership of their roles and contribute to the brand's success through a flat, connected, and fast-paced work environment.