Gucci Client Advisor

New York • USA

Friday, May 30, 2025

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and passion for fashion are highly valued. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring all employees are empowered to achieve their full potential.

1. Consistently meet or exceed individual and store sales targets, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize client development.
5. Maintain an organized client book, regularly contacting clients and following up on sales and requests.
6. Provide fashion and luxury market insights to clients, showcasing passion for the industry.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of customers, staff, and merchandise.
9. Ensure visual display of products aligns with Gucci's visual standards.
10. Maintain organized stock and adhere to Gucci's image standards and guidelines.
11. Comply with all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to achieve individual and store results and build lasting customer relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to thrive in a fast-paced environment.
9. Flexibility to adapt to diverse customer needs.
10. Willingness to work a flexible schedule, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales proficiency
3. Product knowledge
4. Relationship building
5. Organizational skills
6. Attention to detail
7. Team collaboration
8. Adaptability
9. Communication skills
10. Problem-solving

A minimum of 3 years in luxury fashion sales or a related customer service environment is required.

Bachelor’s Degree preferred.

The base salary range for this position is estimated between $21.00/hour and $24.00/hour, depending on experience and location.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci's workplace culture is defined by a commitment to innovation, inclusivity, and collaboration. Employees are encouraged to express their creativity and contribute to the brand's legacy of excellence. The company values diversity and strives to create an environment where everyone feels empowered and valued.