Gucci Client Advisor

New York • USA

Monday, March 17, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and high-quality craftsmanship, Gucci offers a dynamic and inclusive work environment where creativity and excellence are celebrated. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring all employees are empowered to reach their full potential.

1. Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals by ensuring high-quality sales and customer service.
4. Capture and manage customer data using CRM tools to build and personalize client relationships.
5. Maintain an organized client book, ensuring regular client contact and follow-up.
6. Discuss fashion trends and luxury market developments with clients, showcasing passion for the industry.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual merchandising of products in line with Gucci's visual standards.
10. Maintain a neat and organized stock room and understock area.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to exceed sales targets and build lasting customer relationships.
4. Excellent oral and written communication skills.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to work in a fast-paced environment.
9. Flexibility to work evenings, weekends, and holidays.

1. Client-centric mindset with a focus on delivering exceptional service.
2. Ability to work collaboratively in a flat, connected, and fast-paced environment.
3. Creative problem-solving skills.
4. Strong relationship-building capabilities.
5. Adaptability to different communication styles.
6. Empowerment and encouragement of team members.

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Base salary range from $20.00 USD to $24.00 USD per hour, depending on experience and location.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.

Gucci fosters a culture of innovation and creativity, where employees are encouraged to think outside the box and contribute to the brand's legacy of excellence. The work environment is inclusive and dynamic, promoting collaboration and personal growth.