Gucci Client Advisor

Gucci, a distinguished name within the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative and progressive approach, Gucci offers a dynamic work environment where creativity and passion are highly valued. As an employer, Gucci is committed to fostering a culture of excellence and inclusivity, providing opportunities for professional growth and development.

1. Achieve or surpass monthly and seasonal individual and store sales targets, contributing to business growth.
2. Deliver exceptional customer service by exceeding expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive and exceed individual KPI goals through superior customer service and sales quality.
4. Capture and utilize meaningful customer data using company CRM tools to build relationships and personalize client development.
5. Maintain an organized client book, regularly contacting clients and providing follow-up on sales or requests.
6. Advise clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
7. Collaborate effectively with colleagues to ensure a consistent exceptional customer experience and a positive work environment.
8. Ensure store security standards are upheld to protect customers, colleagues, and merchandise.
9. Support visual display maintenance according to Gucci standards.
10. Contribute to daily store operations by keeping stock and understock areas neat and organized.
11. Adhere to Gucci image standards and company policies.

1. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
2. Proven ability to drive and exceed individual and store results.
3. Demonstrated ability to build lasting relationships with customers and colleagues.

1. Excellent communication skills, both oral and written.
2. Strong organizational and follow-up skills.
3. Attention to detail and accuracy.
4. Team-oriented with a collaborative approach.
5. Adaptability to a fast-paced and dynamic environment.
6. Flexibility to work varied schedules, including evenings, weekends, and holidays.

A minimum of 3 years in luxury fashion sales or a related customer service role is required.

Gucci offers a comprehensive benefits package, including opportunities for career advancement, professional development, and a dynamic work environment.

Gucci is committed to creating a vibrant workplace culture that encourages innovation, collaboration, and diversity. Employees are part of a community that values creativity and strives for excellence in all endeavors.