Gucci Client Advisor

Montreal • Canada

Thursday, July 31, 2025

Gucci, a distinguished name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to excellence, innovation, and the cultivation of a dynamic and inclusive workplace. The brand's dedication to craftsmanship and creativity is reflected in its employees, who are encouraged to embody the values and philosophy of Gucci in every interaction.

1. Consistently achieve or surpass individual and store sales targets, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive and exceed individual KPI goals through superior customer service and sales quality.
4. Capture and maintain meaningful customer data using company CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized and accurate client book, ensuring regular client contact and appropriate follow-up on sales and requests.
6. Advise clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Uphold store security standards to ensure the safety of clients, colleagues, and merchandise.
9. Ensure product presentation aligns with Gucci's visual standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. Minimum of 3 years of experience in luxury fashion sales or a similar customer service role.
3. Proven track record of achieving and exceeding sales targets and building lasting client relationships.
4. Excellent communication skills, both oral and written, with the ability to multitask.
5. Strong organizational skills and attention to detail.
6. Team-oriented with a collaborative mindset.
7. Ability to thrive in a fast-paced, dynamic environment.
8. Flexibility to adapt to diverse clients and work schedules, including evenings, weekends, and holidays.
9. Bilingual proficiency in French and English.

1. Sales expertise in luxury fashion.
2. Exceptional customer service skills.
3. Strong communication and interpersonal skills.
4. Organizational and multitasking abilities.
5. Attention to detail.
6. Team collaboration.
7. Adaptability and flexibility.

A minimum of three years of experience in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development within a globally recognized luxury brand.

Gucci fosters a culture of inclusivity, innovation, and excellence, encouraging employees to embody the brand's values and contribute to its legacy of luxury and creativity. The workplace is dynamic and collaborative, with a focus on personal and professional growth.