Gucci Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is renowned for its exceptional craftsmanship and innovative designs. As part of the Kering Group, Gucci benefits from the resources and global reach of one of the world's leading luxury conglomerates. The brand is committed to fostering a dynamic and inclusive workplace that encourages creativity and excellence.

1. Achieve or surpass monthly and seasonal individual and store sales targets, contributing to business growth.
2. Deliver an exceptional customer service experience, exceeding client expectations with comprehensive product knowledge and adherence to Gucci's selling ceremony.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to enhance client relationships and personalize future interactions.
5. Maintain an organized client book, regularly contacting clients and following up on sales and inquiries.
6. Advise clients on fashion trends and luxury market developments, demonstrating passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience, fostering a positive work environment.
8. Ensure store security standards are upheld to protect customers, colleagues, and merchandise.
9. Support the visual display of products in line with Gucci's visual standards.
10. Maintain a neat and organized stock room and understock area.
11. Adhere to Gucci's image standards and company policies.

1. Ability to maintain regular and reliable attendance with a flexible schedule, including weekends and peak traffic times.
2. 1+ years of service-related work experience.
3. Excellent oral and written communication skills with multitasking ability.
4. Proficiency in additional languages is advantageous.
5. Technological proficiency.

1. Service-oriented mindset with a passion for fashion and luxury products.
2. Positive, friendly, and outgoing demeanor.
3. Strong relationship-building and client engagement skills.
4. Curiosity and passion for learning.
5. Organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with collaborative skills.
8. Adaptability in a fast-paced environment.

A minimum of 1 year in a service-related role is required.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees as needed.

Gucci fosters a culture of innovation and creativity, encouraging employees to approach challenges with a client-centric mindset. The workplace is characterized by a flat, connected, and fast-paced environment, promoting collaboration and ownership among all team members.