Gucci Client Advisor

Milan • Italy

Friday, September 26, 2025

Gucci, renowned for its influential, innovative, and progressive approach to fashion, has redefined luxury for the 21st century. As part of the prestigious Kering Group, Gucci stands as a beacon of Italian craftsmanship, offering products that epitomize quality and meticulous attention to detail. The brand is celebrated globally as one of the most desirable fashion houses, embodying an eclectic, contemporary, and romantic aesthetic.

1. Deliver exceptional customer service by adhering to the Gucci selling ceremony.
2. Exceed customer expectations through comprehensive product knowledge and brand storytelling.
3. Facilitate cross-selling and up-selling across all product categories.
4. Engage clients in discussions about fashion trends and luxury market developments.
5. Cultivate and maintain strong customer relationships, accommodating diverse nationalities and personalities.
6. Monitor and update customer information using CRM tools to enhance customer retention and identify potential new clients.
7. Achieve individual and store sales targets, contributing to business growth.
8. Promote open communication and collaboration within the team, offering solutions and support.
9. Manage visual merchandising in line with Gucci standards.
10. Ensure store maintenance and optimal product levels on the sales floor.
11. Oversee product replenishment and inventory management.
12. Adhere to Gucci grooming standards and corporate policies.

1. Proven experience in a similar role within fashion retail.
2. Demonstrated ability to meet and exceed sales targets.
3. Deep passion for fashion and luxury products.
4. Strong commercial awareness and customer-centric attitude.
5. Flexibility and adaptability to diverse customer needs.
6. Team-oriented mindset.
7. Excellent communication skills.
8. Ability to thrive in a dynamic, fast-paced environment.
9. Extensive knowledge of luxury products.
10. Fluency in Italian and English.

1. Customer service excellence
2. Sales and negotiation
3. Product and brand knowledge
4. Relationship building
5. Communication
6. Team collaboration
7. Adaptability
8. CRM proficiency
9. Visual merchandising

Previous experience in a similar role within the fashion retail sector is required.

Employees enjoy a dynamic and supportive work environment with opportunities for professional growth and development within the luxury fashion industry.

Gucci fosters a culture of innovation, creativity, and inclusivity, encouraging employees to express their individuality while contributing to the brand's legacy of excellence. As part of the Kering Group, Gucci is committed to sustainability and ethical practices, creating a positive impact on the community and the environment.