Gucci Client Advisor

Gucci, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, which is known for its commitment to creativity, sustainability, and innovation. As an employer, Gucci offers a dynamic work environment where employees are encouraged to express their individuality while contributing to the brand's legacy of excellence.

1. Consistently achieve or exceed monthly and seasonal individual and store sales goals.
2. Provide exceptional customer service by exceeding client expectations and demonstrating extensive knowledge of Gucci products and heritage.
3. Drive and exceed individual KPI goals through superior customer service and sales quality.
4. Capture and utilize meaningful customer data to build relationships and personalize client development opportunities.
5. Maintain an organized client book, regularly contacting clients and providing follow-up on sales or requests.
6. Discuss fashion trends and developments in the luxury market with clients, showcasing passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive working environment.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold visual display standards in accordance with Gucci guidelines.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to drive and exceed individual and store results.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative mindset.
8. Ability to work in a fast-paced and dynamic environment.
9. Flexibility to adapt to different customers.
10. Ability to work a flexible schedule including evenings, weekends, and holidays.

1. Exceptional customer service skills.
2. Strong sales acumen.
3. Proficiency in CRM tools.
4. Excellent communication and interpersonal skills.
5. Organizational skills and attention to detail.
6. Ability to adapt to a dynamic environment.

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a prestigious global brand.

Gucci fosters a culture of inclusivity, creativity, and innovation, encouraging employees to express their individuality while working collaboratively to achieve shared goals. The company is committed to providing a supportive environment where diversity is celebrated and every employee is valued.