Gucci Client Advisor

Miami • USA

Thursday, February 20, 2025

Gucci, a prestigious entity within the Kering Group, epitomizes luxury and sophistication. As a leading name in the fashion industry, Gucci is renowned for its innovative designs and commitment to excellence. The brand fosters a dynamic and inclusive work environment, encouraging creativity and collaboration among its employees. Kering, the parent company, supports a portfolio of luxury brands, providing a robust platform for career growth and development.

1. Achieve or surpass individual and store sales targets on a monthly and seasonal basis.
2. Deliver exceptional customer service, exceeding client expectations with comprehensive product knowledge and adherence to Gucci's selling ceremony.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and utilize customer data through CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book, ensuring regular client contact and follow-up.
6. Advise clients on fashion trends and luxury market developments.
7. Collaborate effectively with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci's visual standards.
10. Maintain organized stock and adhere to Gucci's image standards and guidelines.
11. Comply with all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to achieve individual and store results and build lasting relationships.
4. Excellent oral and written communication skills.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative approach.
8. Ability to work in a fast-paced and dynamic environment.
9. Flexibility to adapt to different customers and work schedules, including evenings, weekends, and holidays.

1. Client-centric mindset with a focus on delivering exceptional service.
2. Ability to collaborate in a flat, connected, and fast-paced environment.
3. Creative problem-solving skills.
4. Ownership mentality in actions and behaviors.
5. Ability to build trust-based relationships and communicate effectively.
6. Empowerment of others through autonomy and self-expression.
7. Continuous learning and talent development.

A minimum of 3 years in luxury fashion sales or a comparable customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci is committed to fostering a culture of inclusivity and accessibility, valuing diversity and encouraging self-expression. The brand promotes a collaborative environment where creativity and innovation are celebrated, and employees are empowered to reach their full potential.