Gucci Client Advisor

Mexico City • Mexico

Monday, July 21, 2025

Gucci, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. Gucci is renowned for its innovative designs and exceptional craftsmanship. As an employer, Gucci is committed to fostering a diverse and inclusive workforce, promoting talent development, and providing a stimulating environment where employees can thrive and reach their full potential.

1. Deliver exceptional customer service by greeting, listening, and assisting clients to exceed their needs, demonstrating comprehensive knowledge of Gucci products and heritage.
2. Advise clients on fashion trends and developments in the luxury market, showcasing passion for fashion and luxury goods.
3. Cultivate and strengthen relationships with clients, accommodating diverse nationalities and personalities, ensuring customer comfort.
4. Monitor and update customer information using company CRM tools to retain existing clients and identify new high-potential customers.
5. Facilitate cross-selling and up-selling across all product categories.
6. Achieve individual and store sales goals, contributing to business growth.
7. Foster open communication with team members, offering collaborative and effective solutions.
8. Assist in managing visual merchandising in line with Gucci's visual standards.
9. Ensure product replenishment and manage physical inventory.

1. Proven track record of achieving sales targets.
2. Passion for fashion with strong business acumen and strategic vision.
3. Experience in face-to-face customer service.
4. Excellent communication and interpersonal skills.
5. Ability to thrive in a fast-paced, high-pressure environment.
6. Team player with a commitment to Gucci's brand values.
7. Experience in fashion, retail, or related fields.
8. Fluency in Spanish and English.
9. Flexibility to work retail hours, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and cross-selling techniques
3. Product knowledge
4. CRM proficiency
5. Interpersonal communication
6. Team collaboration
7. Visual merchandising

Demonstrated experience in customer service, preferably within the luxury fashion or retail sector.

Gucci offers a dynamic work environment with opportunities for personal and professional growth. Employees benefit from a culture of talent development and internal mobility, supported by Kering's commitment to fostering leadership skills and potential.

Gucci is dedicated to creating a diverse and inclusive workplace, valuing diversity in gender, age, disability, nationality, culture, religious beliefs, and sexual orientation. This commitment enriches the workplace and enhances the ability to adapt to a changing world.