Gucci Client Advisor

Mexico City • Mexico

Monday, July 21, 2025

Gucci, a renowned name in luxury fashion, is part of the prestigious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a diverse and inclusive workforce, offering a dynamic environment where talent is nurtured and developed. The brand prides itself on its rich heritage and innovative spirit, providing employees with opportunities to grow and excel in their careers.

1. Deliver exceptional customer service by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of Gucci products and heritage.
2. Advise customers on fashion trends and luxury market developments, showcasing a passion for fashion and luxury goods.
3. Build and maintain strong customer relationships, accommodating diverse nationalities and personalities.
4. Monitor and update customer information using CRM tools to retain existing clients and identify potential new ones.
5. Promote cross-selling and up-selling across all product categories.
6. Achieve individual and store sales targets, contributing to business growth.
7. Foster open communication with team members, collaborating to propose effective solutions.
8. Manage visual merchandising in accordance with Gucci's visual standards.
9. Ensure product replenishment and conduct physical inventory of merchandise.

1. Proven track record of achieving sales targets.
2. Strong business acumen with a strategic vision for business development.
3. Experience in face-to-face customer service within fashion, retail, or related fields.
4. Fluency in Spanish and English.

1. Excellent communication and interpersonal skills.
2. Ability to foster customer relationships.
3. Flexibility and multitasking ability in a fast-paced environment.
4. Team collaboration skills.

Experience in fashion, retail, or related fields with a focus on customer service and sales.

Gucci offers a stimulating and fulfilling workplace environment, with a commitment to talent development and internal mobility. Employees are encouraged to reach their full potential through leadership skill development and diverse opportunities for growth.

Gucci promotes a culture of diversity and inclusion, valuing differences in gender, age, disability, nationality, culture, religious beliefs, and sexual orientation. The company believes that a diverse workforce enriches the workplace and enhances adaptability in a changing world.