Gucci Client Advisor

Mexico City • Mexico

Saturday, June 21, 2025

Gucci, a hallmark of luxury and innovation, is part of the esteemed Kering Group, a global leader in luxury fashion. Known for its unparalleled craftsmanship and attention to detail, Gucci offers a modern approach to fashion, solidifying its status as one of the world's most coveted fashion houses. As an employer, Gucci is committed to fostering a diverse and inclusive workplace, encouraging talent development and internal mobility within its dynamic and stimulating environment.

1. Deliver exceptional customer service by greeting, listening, and assisting clients, showcasing extensive knowledge of Gucci products and heritage.
2. Advise customers on fashion trends and luxury market developments, demonstrating a passion for fashion and luxury goods.
3. Cultivate and strengthen customer relationships, accommodating diverse nationalities and personalities.
4. Maintain and update customer information using CRM tools to retain existing clients and identify new high-potential customers.
5. Achieve cross-selling and up-selling across all product categories.
6. Meet individual and store sales targets, contributing to business growth.
7. Promote open communication with team members, offering collaborative solutions.
8. Assist in managing product visual displays in line with Gucci's visual standards.
9. Ensure product replenishment and manage physical inventory.

1. Proven track record of achieving sales targets.
2. Passion for fashion with strong business acumen and strategic vision.
3. Experience in face-to-face customer service.
4. Excellent communication and interpersonal skills.
5. Ability to multitask in a fast-paced, high-pressure environment.
6. Team player with a strong sense of collaboration.
7. Experience in fashion, retail, or related fields.
8. Fluency in Spanish and English.
9. Willingness to work a flexible retail schedule, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and cross-selling
3. Fashion trend awareness
4. CRM proficiency
5. Interpersonal communication
6. Team collaboration
7. Multitasking
8. Bilingual communication

Experience in face-to-face customer service, particularly in fashion or retail environments, is required.

Gucci offers opportunities for learning and growth, with a focus on talent development and internal mobility. Employees benefit from a stimulating and fulfilling workplace environment.

Gucci fosters a diverse and inclusive workplace, valuing diversity in all its forms. The company promotes leadership skills and helps employees reach their full potential in a dynamic and supportive environment.