Gucci Client Advisor

Mexico City • Mexico

Wednesday, April 9, 2025

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative approach to fashion and luxury. As an employer, Gucci is committed to fostering a diverse and inclusive workplace where creativity and talent are nurtured. Employees are encouraged to grow within the company, benefiting from a culture that values leadership and internal mobility.

1. Provide exceptional customer service by greeting, listening, and assisting customers to exceed their needs, demonstrating comprehensive knowledge of Gucci products and heritage.
2. Advise customers on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
3. Build and strengthen relationships with customers, accommodating diverse nationalities and personalities, ensuring customer comfort.
4. Monitor and update customer information using company CRM tools to retain existing customers and identify new high-potential clients.
5. Guarantee cross-selling and up-selling across all product categories.
6. Achieve individual and store sales goals, contributing to business development.
7. Foster open communication with team members, collaborating and proposing effective solutions.
8. Manage visual display of products in accordance with Gucci's visual standards.
9. Ensure product replenishment and conduct physical inventory of merchandise.

1. Proven track record of achieving sales targets.
2. Strong business acumen and strategic vision in fashion and retail.
3. Experience in face-to-face customer service.
4. Fluency in Spanish and English.
5. Flexibility to work retail hours, including evenings, weekends, and holidays.

1. Excellent communication and interpersonal skills.
2. Ability to foster customer relationships.
3. Multi-tasking and adaptability in a fast-paced environment.
4. Team collaboration and motivation.

Experience in fashion, retail, or related fields with a focus on customer service.

Opportunity to join a thriving team with possibilities for learning and growth. Commitment to talent development and fostering internal mobility.

Gucci promotes a diverse and inclusive workplace, valuing leadership skills and encouraging employees to reach their full potential. The company supports a stimulating and fulfilling environment where diversity in all forms enriches the workplace.