Gucci Client Advisor

Gucci, a distinguished name in the luxury fashion industry, operates under the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative and progressive approach, Gucci has redefined modern luxury under the creative direction of Alessandro Michele. The brand is synonymous with Italian craftsmanship, offering products that are eclectic, contemporary, and romantic, renowned for their unparalleled quality and meticulous attention to detail.

1. Achieve or exceed individual and store sales goals, enhancing and developing business opportunities.
2. Deliver exceptional customer service by exceeding expectations and demonstrating in-depth product knowledge and understanding of Gucci's heritage.
3. Drive and surpass individual KPI targets through superior customer service and sales quality.
4. Capture meaningful customer data using CRM tools to build relationships and personalize client development.
5. Maintain an organized client book, regularly contacting clients and providing appropriate follow-up.
6. Advise clients on fashion trends and developments in the luxury market, demonstrating passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent exceptional experience and foster a positive working environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to visual merchandising in accordance with Gucci's visual standards.
10. Support daily store operations by maintaining organized stock rooms and understock areas.
11. Adhere to Gucci's image standards and company policies and procedures.

1. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
2. Proven ability to drive and exceed individual and store results.
3. Demonstrated ability to build lasting relationships with customers and colleagues.

1. Excellent communication skills, both oral and written.
2. Strong organizational and follow-up skills.
3. Attention to detail and accuracy.
4. Team-focused with a collaborative approach.
5. Adaptability to a fast-paced and dynamic environment.
6. Flexibility to work evenings, weekends, and holidays as needed.

A minimum of 3 years in luxury fashion sales or a related customer service role.

Competitive benefits package including opportunities for professional growth within the Kering Group.

Gucci fosters a dynamic and inclusive workplace culture that encourages creativity and innovation. As part of the Kering Group, employees benefit from a supportive environment that values collaboration and professional development.