Gucci Client Advisor

Metzingen • Germany

Tuesday, December 2, 2025

Gucci, a distinguished name in luxury fashion, is renowned for its innovative and progressive approach to design. Under the creative direction of Alessandro Michele, the brand has redefined modern luxury, establishing itself as one of the most coveted fashion houses globally. Gucci is part of the Kering Group, a leading conglomerate in apparel and accessories, which boasts a portfolio of prestigious luxury and lifestyle brands.

1. Achieve or surpass individual and store sales goals on a monthly and seasonal basis, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive knowledge of Gucci products and heritage.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and utilize meaningful customer data through CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Advise clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience, fostering a positive work environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci's visual standards.
10. Support daily store operations by maintaining an organized stock room and understock.
11. Adhere to Gucci's image standards and company policies.

1. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
2. Proven ability to drive and exceed individual and store results.
3. Demonstrated ability to build lasting relationships with customers and colleagues.

1. Excellent communication skills, both oral and written.
2. Strong organizational and follow-up skills.
3. Attention to detail and accuracy.
4. Team-focused with effective collaboration skills.
5. Adaptability to a fast-paced and dynamic environment.
6. Flexibility to work a varied schedule, including evenings, weekends, and holidays.

A minimum of 3 years in luxury fashion sales or a related customer service role is required.

Employees enjoy a dynamic and collaborative work environment, opportunities for professional growth, and engagement with a globally recognized luxury brand.

Gucci fosters a culture of innovation, creativity, and collaboration. The workplace environment encourages open communication and teamwork, ensuring that employees contribute to the brand's legacy of excellence and luxury.