Gucci Client Advisor

Melbourne • Australia

Monday, March 2, 2026

Gucci, a prestigious name in the luxury fashion industry, is part of the globally renowned Kering Group, which encompasses a range of illustrious brands. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and innovation are at the forefront. Employees are encouraged to excel in their roles and contribute to the brand's legacy of excellence.

1. Meet and exceed commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
2. Develop and maintain a robust clientele through active engagement and communication.
3. Deliver exceptional client service in alignment with Gucci Service Standards.
4. Follow up on client inquiries and requests, including after-sales services.
5. Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
6. Engage in proactive learning to maintain product knowledge and stay informed about best sellers and new arrivals.
7. Assist with cashiering, administrative duties, and inventory control.
8. Ensure compliance with Workplace Health and Safety Policies.
9. Utilize company tools and applications effectively.
10. Adhere to all in-store Standard Operating Procedures and company policies.

1. Previous experience in a similar role within a high-volume retail or service-based industry, preferably in the luxury sector.
2. Customer service-oriented with a strong drive to meet and exceed sales targets and KPIs.
3. Ability to work effectively in a dynamic, high-volume environment.
4. Strong time management and prioritization skills.
5. High attention to detail and a professional work ethic.

1. Proficiency in using technology and learning new technologies.
2. Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
3. Exceptional written and verbal communication skills.

Experience in a high-volume retail or service-based industry, ideally within the luxury sector, is required.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Gucci fosters a culture of innovation and collaboration, encouraging employees to contribute to the brand's legacy of excellence. The workplace is dynamic and inclusive, promoting creativity and professional growth.