Gucci Client Advisor

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative and luxurious fashion offerings. As a part of Kering, Gucci benefits from the conglomerate's global reach and commitment to sustainability and creativity. The brand is celebrated for its rich heritage and contemporary style, making it a leader in the luxury fashion industry.

1. Achieve all commercial sales targets and key performance indicators, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
2. Develop and maintain a robust clientele through active engagement and personalized service.
3. Deliver exceptional client service in line with Gucci Service Standards, ensuring regular communication and follow-up on client inquiries and after-sales services.
4. Collaborate with the Visual Merchandising team to maintain store aesthetics in accordance with Worldwide Visual Guidelines.
5. Engage in continuous learning to enhance product knowledge and stay informed about best sellers and new arrivals.
6. Assist with back-of-house operations, including cashiering, inventory management, and stock replenishment.
7. Ensure compliance with Workplace Health and Safety policies and report any incidents or hazards.
8. Utilize company tools and applications efficiently and adhere to all Standard Operating Procedures and company policies.

1. Previous experience in a high-volume retail or service-based environment, preferably within the luxury sector.
2. Customer service-oriented with a strong focus on sales and exceeding targets.
3. Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
4. Exceptional written and verbal communication skills.

1. Strong time management and prioritization abilities.
2. Attention to detail and professional work ethic.
3. Technological proficiency and adaptability to new technologies.

Experience in a similar role within a luxury retail environment is preferred.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Gucci fosters a collaborative and inclusive workplace culture, encouraging creativity and innovation. As part of the Kering Group, Gucci is committed to sustainability and ethical business practices, providing a supportive environment for its employees.