Gucci Client Advisor
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where employees are encouraged to excel and grow within the brand and the larger Kering family.
- Meet and exceed commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
- Develop and maintain a robust clientele through proactive engagement.
- Deliver outstanding client service in alignment with Gucci Service Standards.
- Follow up on client inquiries and requests, including after-sales services.
- Provide personalized service, conveying brand passion and anticipating client needs.
- Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
- Engage in continuous learning to maintain product knowledge and stay informed about best sellers and new arrivals.
- Assist with cashiering, administrative duties, and inventory management.
- Ensure compliance with Workplace Health and Safety policies.
- Utilize company tools and platforms effectively.
- Previous experience in a similar role within a high-volume retail or luxury service environment.
- Customer service-oriented with a focus on sales and achieving KPIs.
- Ability to thrive in a dynamic, high-volume setting.
- Strong time management and prioritization skills.
- Attention to detail and a professional work ethic.
- Proficiency in technology and learning new systems.
- Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
- Exceptional written and verbal communication skills.
Previous experience in a high-volume retail or luxury service environment is required.
Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the Kering Group.
Gucci fosters a collaborative and inclusive workplace culture that values creativity, innovation, and excellence. Employees are encouraged to contribute to the brand's legacy while developing their careers in a supportive environment.


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