Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where employees are encouraged to excel and grow within the brand and the larger Kering family.

1. Meet and exceed commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
2. Develop and maintain a robust clientele through proactive engagement.
3. Deliver outstanding client service in alignment with Gucci Service Standards.
4. Follow up on client inquiries and requests, including after-sales services.
5. Provide personalized service, conveying brand passion and anticipating client needs.
6. Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
7. Engage in continuous learning to maintain product knowledge and stay informed about best sellers and new arrivals.
8. Assist with cashiering, administrative duties, and inventory management.
9. Ensure compliance with Workplace Health and Safety policies.
10. Utilize company tools and platforms effectively.

1. Previous experience in a similar role within a high-volume retail or luxury service environment.
2. Customer service-oriented with a focus on sales and achieving KPIs.
3. Ability to thrive in a dynamic, high-volume setting.
4. Strong time management and prioritization skills.
5. Attention to detail and a professional work ethic.

1. Proficiency in technology and learning new systems.
2. Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
3. Exceptional written and verbal communication skills.

Previous experience in a high-volume retail or luxury service environment is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the Kering Group.

Gucci fosters a collaborative and inclusive workplace culture that values creativity, innovation, and excellence. Employees are encouraged to contribute to the brand's legacy while developing their careers in a supportive environment.