Gucci Client Advisor

McLean • USA

Thursday, February 20, 2025

Gucci, a distinguished name in the luxury fashion industry, operates under the auspices of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and Italian craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are celebrated. As an employer, Gucci is committed to fostering a diverse and inclusive workplace, providing employees with opportunities to grow and excel in their careers.

1. Achieve or surpass individual and store sales goals on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize client interactions.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Advise clients on fashion trends and developments in the luxury market.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to visual merchandising in accordance with Gucci standards.
10. Maintain a neat and organized stock room and understock.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to exceed sales targets and build lasting client relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to thrive in a fast-paced environment.
9. Flexibility to work evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative communication
3. Creative problem-solving
4. Accountability and performance-driven
5. Adaptability and agility
6. Relationship building
7. Empowerment and coaching
8. Continuous learning and feedback

A minimum of 3 years in luxury fashion sales or a related customer service role, demonstrating a track record of exceeding sales targets and fostering client relationships.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci is dedicated to creating a culture of inclusivity and accessibility, where employees are empowered to express their individuality and creativity. The brand values innovation, collaboration, and continuous learning, encouraging employees to challenge the status quo and contribute to the brand's legacy of excellence.