Gucci Client Advisor

Madrid • Spain

Tuesday, June 24, 2025

Gucci, an influential and innovative fashion house, is renowned for its modern approach to luxury. As part of the esteemed Kering Group, Gucci continues to redefine luxury for the 21st century, offering products that epitomize Italian craftsmanship and unparalleled quality. The brand is celebrated for its eclectic, contemporary, and romantic designs, maintaining its status as one of the world's most sought-after fashion houses.

1. Provide exemplary customer service in alignment with Gucci's selling ceremony.
2. Demonstrate extensive knowledge of Gucci products, history, and heritage while assisting customers.
3. Facilitate cross-selling and up-selling across all product categories.
4. Engage with clients to discuss fashion trends and developments in the luxury market.
5. Build and maintain strong customer relationships, accommodating diverse nationalities and personalities.
6. Monitor and update customer information using company CRM tools to retain and identify high-potential clients.
7. Achieve individual and store sales goals, contributing to business growth.
8. Promote open communication and collaboration within the team to develop effective solutions.
9. Manage visual displays of products according to Gucci's visual standards.
10. Ensure store maintenance and product availability on the sales floor in line with corporate policies.
11. Oversee product replenishment and inventory management.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within fashion retail.
2. Demonstrated ability to exceed individual and store sales targets.
3. Passion for fashion and luxury products.
4. Strong commercial awareness and customer-centric attitude.
5. Flexibility and adaptability to diverse customer needs.
6. Team-oriented mindset.
7. Excellent communication skills.
8. Ability to thrive in a dynamic and fast-paced environment.
9. Knowledge of luxury products.
10. Fluency in Spanish and English.

1. Customer service excellence
2. Product knowledge
3. Sales techniques
4. Relationship building
5. Communication
6. Team collaboration
7. Adaptability
8. CRM proficiency
9. Visual merchandising

Candidates should have proven experience in a similar role within the fashion retail industry, demonstrating the ability to drive sales and exceed targets.

Employees enjoy a dynamic work environment with opportunities for professional growth within a leading luxury fashion house.

Gucci fosters a culture of innovation, creativity, and collaboration, encouraging employees to contribute to the brand's legacy of excellence. As part of the Kering Group, Gucci offers a supportive and inclusive workplace that values diversity and personal development.