Gucci Client Advisor

Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability, offering a dynamic and inclusive work environment where creativity and excellence are cultivated.

1. Achieve or exceed individual and store sales goals, enhancing business growth.
2. Provide exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
3. Drive individual KPI goals by ensuring high-quality sales and customer service.
4. Capture and manage customer data using CRM tools to build relationships and personalize client interactions.
5. Maintain an organized client book, regularly contacting clients and following up on sales and requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing passion for fashion.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci's visual standards.
10. Keep understock and stock room neat and organized.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to exceed sales results and build lasting relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative spirit.
8. Ability to work in a fast-paced environment.
9. Flexible schedule availability, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Product knowledge
4. Relationship building
5. Organizational skills
6. Communication skills
7. Adaptability
8. Team collaboration

A minimum of three years in luxury fashion sales or a similar customer service setting is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, fostering a culture of inclusivity and accessibility throughout the employee life cycle.

Gucci fosters a culture of inclusivity, creativity, and excellence, encouraging employees to break new ground in the fashion industry. The workplace environment is dynamic, promoting collaboration and innovation while valuing each individual's unique contributions.