Gucci Client Advisor

Los Angeles • USA

Tuesday, June 3, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to excellence, innovation, and sustainability, offering a dynamic environment where creativity and passion are at the forefront. The brand is dedicated to fostering a culture of inclusivity and accessibility, ensuring a supportive and empowering workplace for all employees.

1. Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
2. Provide exceptional customer service, exceeding client expectations and demonstrating extensive knowledge of Gucci products and heritage.
3. Drive individual KPI goals by ensuring the highest level of customer service and sales quality.
4. Capture meaningful customer data using CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Discuss fashion trends and developments in the luxury market with clients, showcasing passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience, contributing to a positive work environment.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold Gucci's visual display standards and maintain organized stock rooms.
10. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
3. Proven ability to exceed individual and store sales results and build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written, with the ability to multitask.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative mindset.
8. Ability to work in a fast-paced and dynamic environment.
9. Flexibility to adapt to different customers.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and goal achievement
3. Product knowledge
4. CRM proficiency
5. Organizational skills
6. Communication skills
7. Team collaboration
8. Adaptability

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

The base salary range for this position is estimated between $17.27 USD and $18.00 USD per hour, depending on experience and location.

Eligible employees may participate in a comprehensive benefits program, including medical, dental, vision, paid time off, and a 401K plan. An incentive program may also be available, subject to performance criteria.

Gucci fosters a culture of innovation, creativity, and inclusivity, encouraging employees to break new ground in the fashion world. The company values collaboration and empowerment, providing a supportive environment where each individual's uniqueness is celebrated and nurtured.