Gucci Client Advisor

Livermore • USA

Tuesday, September 16, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the prestigious Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive workplace where creativity and passion are at the forefront. As an employer, Gucci is committed to fostering a culture of diversity and inclusion, ensuring that every employee feels valued and empowered.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the initial point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Leverage in-store technology to enhance the client experience.
6. Collect meaningful client information to customize service offerings.
7. Provide insights on local lifestyle trends to add value to the client experience.
8. Drive individual and collective sales results through effective monitoring of KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through hospitality, luxury gestures, and product rituals.
10. Utilize effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions to ensure a positive client experience.
13. Guide clients to make informed purchasing decisions.
14. Foster open communication with team members and propose effective solutions.
15. Engage clients using storytelling and expert product knowledge to assist in purchasing decisions.
16. Attend training sessions to gain insights on product knowledge.
17. Stay updated on fashion trends and competitors to offer the best solutions for clients.
18. Participate in store operations such as stock maintenance and inventories.
19. Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
20. Process all POS transactions accurately and ensure accurate capture of client information.
21. Uphold visual display standards according to Gucci's guidelines.
22. Follow company grooming guidelines at all times.
23. Ensure optimal product levels on the sales floor in line with corporate policies.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail schedules, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-paced and dynamic environment.

1. Client relationship management
2. Sales and upselling techniques
3. Product knowledge
4. Communication and interpersonal skills
5. Adaptability and flexibility
6. Problem-solving and creative thinking
7. Team collaboration

A minimum of two years in luxury fashion sales or a similar customer service role, demonstrating a successful track record in client relationship management and sales.

A reasonable estimate of the current base salary range is $16.50 USD per hour. Eligible employees may also participate in an employee benefits program and an incentive program, subject to performance.

Medical, dental, and vision insurance, paid time off (PTO), and a 401K plan are offered to eligible employees.

Gucci fosters a culture of inclusivity and accessibility, valuing diversity in thought, background, and skills. The workplace environment is respectful and responsible, promoting personal and professional growth through honesty, transparency, and integrity. Employees are encouraged to be innovative, collaborative, and to continuously learn and develop their talents.