Gucci Client Advisor
Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative and timeless designs, Gucci offers a dynamic work environment that fosters creativity and excellence. As an employer, Gucci is committed to nurturing talent and providing opportunities for professional growth within a culture that values diversity and inclusivity.
- Achieve or exceed monthly and seasonal individual and store sales targets to drive business growth.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
- Drive individual KPI goals by ensuring superior customer service and sales quality.
- Capture and manage meaningful customer data using CRM tools to build relationships and personalize future client interactions.
- Maintain an organized client book, regularly contacting clients and following up on sales or requests.
- Discuss fashion trends and developments in the luxury market with clients, showcasing passion for fashion and luxury products.
- Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
- Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
- Uphold Gucci's visual display standards for all products.
- Maintain a neat and organized stock room.
- Adhere to Gucci's image standards and guidelines.
- Follow all company policies and procedures.
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience or in a similar customer service role.
- Proven ability to drive individual and store results and build lasting customer and colleague relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-oriented with a collaborative approach.
- Ability to work in a fast-paced and dynamic environment.
- High flexibility and adaptability to different customer needs.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Client-centric mindset.
- Collaborative working style.
- Creative problem-solving abilities.
- Accountability and performance-driven.
- Adaptability and risk-taking in pursuit of goals.
- Relationship-building and effective communication.
- Empowerment and encouragement of self-expression.
- Continuous learning and feedback-seeking.
- Coaching and talent development.
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Bachelor's Degree preferred.
Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values diversity and inclusivity.
Gucci fosters a culture of inclusivity and accessibility, creating a community of passionate individuals united by a shared vision of innovation and excellence in the fashion industry. The company encourages creativity, collaboration, and continuous learning, providing a supportive environment for personal and professional growth.

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