Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to excellence, innovation, and sustainability, offering a dynamic and inclusive workplace where creativity and diversity are celebrated.

1. Achieve or surpass individual and store sales targets consistently.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience, fostering a positive work environment.
8. Maintain store security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold Gucci's visual display standards for all products.
10. Keep understock and stock room neat and organized.
11. Adhere to Gucci's image standards and guidelines.
12. Follow all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
3. Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written, with multitasking ability.
5. Strong organization and follow-up skills.
6. Accuracy and attention to detail.
7. Team-focused with a collaborative spirit.
8. Ability to work in a fast-paced and dynamic environment.
9. High flexibility and adaptability to different customers.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset.
2. Collaborative and fast-paced working style.
3. Innovative problem-solving skills.
4. Ownership mentality in actions and behaviors.

3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, fostering a supportive environment for professional growth and development.

Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence in the fashion industry. The workplace is characterized by inclusivity, creativity, and a dedication to breaking new ground.