Gucci Client Advisor

Gucci, a distinguished name in luxury fashion, is part of the global conglomerate Kering, renowned for its portfolio of iconic brands. As an employer, Gucci is committed to fostering a culture of creativity and innovation, ensuring a dynamic and inclusive workplace where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence.

1. Achieve or surpass monthly and seasonal individual and store sales targets, contributing to business growth.
2. Deliver exceptional customer service, exceeding client expectations with comprehensive product and brand knowledge.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and utilize meaningful customer data to build relationships and personalize client development opportunities.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Discuss fashion trends and luxury market developments with clients, demonstrating passion for the industry.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience and a positive work environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual merchandising of products in line with Gucci's visual standards.
10. Maintain an organized stock room and adhere to Gucci's image standards and guidelines.
11. Follow all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a customer service setting.
3. Proven ability to exceed individual and store results and build lasting relationships.
4. Excellent communication skills, both oral and written, with multitasking ability.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative approach.
8. Ability to thrive in a fast-paced, dynamic environment.
9. Flexibility to adapt to different customers and work schedules, including evenings, weekends, and holidays.

1. Client-centric mindset with a focus on delivering exceptional service.
2. Ability to work collaboratively in a flat, connected, and fast-paced environment.
3. Innovative thinking and creative problem-solving skills.
4. Ownership mentality, demonstrating accountability and initiative.
5. Relationship-building skills with a focus on trust and collaboration.
6. Empowering others through autonomy and self-expression.
7. Continuous learning and feedback-seeking.
8. Coaching and talent development skills.

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a leading global luxury brand.

Gucci's workplace culture is characterized by inclusivity, creativity, and a commitment to breaking new ground in the fashion industry. Employees are encouraged to express their individuality and contribute to a collaborative and dynamic environment.