Gucci Client Advisor

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative approach to luxury fashion. As part of Kering, Gucci benefits from the conglomerate's commitment to sustainability, creativity, and inclusivity, offering employees a dynamic environment where they can thrive and contribute to the brand's legacy of excellence.

1. Achieve or surpass monthly and seasonal individual and store sales targets, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products and heritage.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and utilize meaningful customer data using CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book, regularly contacting clients and providing follow-up on sales or client requests.
6. Discuss fashion trends and developments in the luxury market with clients, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience, fostering a positive work environment.
8. Ensure security standards are upheld to protect customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci's visual standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci's image standards and guidelines.
12. Comply with all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or customer service experience.
3. Proven ability to exceed individual and store results and build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative mindset.
8. Ability to work in a fast-paced and dynamic environment.
9. Flexibility to adapt to different customers.
10. Availability to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative working approach
3. Innovative problem-solving
4. Accountability and performance-driven
5. Adaptability and agility
6. Relationship building
7. Empowerment and coaching
8. Continuous learning and feedback

3+ years of experience in luxury fashion sales or a customer service setting.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees as needed.

Gucci fosters a community of passionate individuals dedicated to innovation and breaking new ground in the fashion world. The brand promotes a culture of inclusivity, accessibility, and collaboration, encouraging employees to express their unique talents and contribute to the brand's ongoing success.